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Live plants are perishable and need special handling, so our policy is a little different from a typical retail store. Here is how we handle changes, cancellations, and any issues with your order.
Because trees are living and begin adjusting to your site as soon as they are planted, they generally cannot be returned once delivered or installed. Instead, your trees are protected by our Plant Guarantee, which covers healthy arrival and establishment.
Plans change, and that is fine. If you need to adjust or cancel your order, contact us before your delivery or installation is scheduled and we will work with you. Once trees have been pulled, prepared, and dispatched for your order, changes may no longer be possible.
If a tree arrives damaged, or you receive the wrong variety or size, let us know within 48 hours of delivery with a few photos. We will make it right with a replacement or a refund for that item.
Approved refunds are issued to your original payment method. Once processed, refunds typically post within a few business days, depending on your bank or card provider.
Because trees are living and begin establishing right away, they generally cannot be returned once delivered. Healthy arrival and establishment are covered by our Plant Guarantee.
Contact us within 48 hours with photos and we will arrange a replacement or refund for that item.
Reach out before delivery or installation is scheduled and we will help. Once your order is prepared and dispatched, changes may not be possible.
Approved refunds go back to your original payment method and usually post within a few business days.