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We grow, hand-select, and deliver healthy, established trees, and we stand behind them. Here is how our plant guarantee works.
Every tree we sell is guaranteed to arrive healthy and true to description. If a tree we delivered fails to establish within 30 days of delivery despite proper care, we will replace it. That covers the critical settling-in period so you can plant with confidence.
Trees we plant with our own crew carry our full confidence, because we control planting depth, spacing, and soil preparation. If you plant yourself, follow our care guides closely to keep your guarantee valid.
If a tree is struggling within the guarantee window, contact us right away with a few photos and a short description of the issue. We will advise on care first, since many problems are easily corrected, and arrange a replacement if the tree cannot be saved.
Our standard guarantee covers establishment for 30 days from delivery when the tree receives proper care.
Yes, as long as the tree was watered and cared for according to our guidance. Following our care guides keeps your guarantee valid.
Contact us with photos of the tree and a short description of what you are seeing, and we will help troubleshoot and arrange a replacement if needed.
Losses from extreme weather and other events outside our control are not covered, but we are always happy to advise on protection and recovery.